FAQ

You can send us your inquiry here or contact us via email at info@seniworld.com or call us at (+84) 868 663 993 to share your desires and interests. Our team of travel experts will then consult with you and design a unique itinerary just for you.

We strongly recommend that all clients purchase comprehensive travel insurance covering medical emergencies, cancellations, delays, and personal liability. Seni World Travel is not responsible for any loss, damage, or expenses arising from inadequate or missing travel insurance coverage.

A deposit starting at 30% of the total tour price (which may be higher depending on your selected package) and a 100% payment for Visa costs and air tickets are required upfront. The remaining balance is due upon arrival in Vietnam in cash or 15 days prior to your departure date by Credit card or Bank transfer.

We accept payments via bank transfer, credit card, and other methods specified on our website. Please note that any bank or transaction fees are the responsibility of the client.

Yes, a 3% service fee will be added to the total amount when you settle your deposit or full payment via our Online Payment Gateway (One Pay) or POS machine payment.

Failure to make timely payments may result in the cancellation of your booking, subject to applicable cancellation fees.

When paying cash upon arrival, it is crucial that the banknotes are in pristine condition, without any signs of being crumpled, crushed, discolored, torn, or having lost corners. We can only accept US dollars with series dated above 2012. If you possess banknotes with a series prior to 2012, a 10% surcharge will be applied to your payment amount, and you will be responsible for covering this additional cost.

When paying through a POS machine, we are required to convert your USD amount into Vietnamese Dong. The exchange rate will be informed to you on the spot before charging your cards. A 3% service fee will also be added to the total amount.

Yes, when you make a deposit/payment via our secured online payment system (One Pay), it is protected by SSL Protocol. Your card information will not be stored in our system. We accept Visa Card, Master Card, American Express, and JCB Card.

• Cancellations made 30 days or more before departure: The deposit paid is non-refundable.
• Cancellations made between 15 – 29 days before departure: A cancellation fee of 75% of the total tour price will be applied.
• Cancellations made within 14 days before departure and no-show: No refund will be issued.
• No refunds will be issued for unused services (e.g., if you choose to skip part of the itinerary).

In the unlikely event that we need to cancel your tour due to unforeseen circumstances, we will offer an alternative tour or a full refund.

Refunds will be processed within 30 business days. Please note that any transaction fees incurred during refunds are non-refundable.

We reserve the right to alter itineraries, accommodations, or transportation due to unforeseen circumstances (e.g., weather, political unrest). Any changes will be communicated promptly to you.

Yes, requests for itinerary changes must be made in writing and may be subject to additional charges.

Yes, absolutely. Our team is always ready to assist you throughout your journey, from planning to conclusion. You can reach out to your local tour guide or contact us directly using the provided contact information.

Clients are solely responsible for ensuring they have valid passports, visas, and other required travel documents. We are not liable for delays or cancellations resulting from incomplete or invalid travel documents.

Clients are responsible for ensuring they are physically fit and capable of participating in the activities outlined in the itinerary. You must disclose any medical conditions or dietary restrictions prior to booking. Failure to disclose relevant information may result in the denial of services without a refund. We advise clients to follow safety guidelines provided by our team and local authorities.

Clients are expected to behave respectfully toward fellow travelers, guides, and locals. Disruptive or inappropriate behavior may result in removal from the tour without a refund. Clients are also responsible for any damage caused to property or accommodations during the trip.

If you have a complaint during your trip, please notify your local tour guide or your personal local expert. We will do our best to resolve the issue promptly. Complaints received after the completion of the trip must be submitted in writing within 15 days.